Whitelist URL for Licensing

  • 2 November 2023
  • 0 replies

Userlevel 1

Our connectors communicate with our licensing server during installation to validate the license on your machine. In some cases, your network may be blocking this connection to our licensing server.  


Error messages indicating this would include: 

“Could not find a valid license for using [product] on this system.” 

“Error downloading license: Connection timed out / Access is Denied.” 


To fix this, you will need to whitelist the URL for licensing with your firewall/antivirus. The URL to whitelist for licensing is: 


After whitelisting this URL, your machine will be able to communicate with our licensing server and successfully complete the installation. 


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