# Exact online - QUERY\_ABORTED -Error Fetching Results

**URL:** <https://community.cdata.com/t/exact-online-query-aborted-error-fetching-results/316>\
**Category:** CData Connect AI\
**Tags:** sql, exact-online, question\
**Created:** [August 7, 2023, 12:42pm UTC](https://community.cdata.com/t/exact-online-query-aborted-error-fetching-results/316 "2023-08-07T12:42:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![muthuEOL](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@muthuEOL](https://community.cdata.com/u/muthuEOL)\
**Post date:** [August 7, 2023, 12:42pm UTC](https://community.cdata.com/t/exact-online-query-aborted-error-fetching-results/316/1 "2023-08-07T12:42:08Z")

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Hi Team,

Tried to fetch results from Exact online where it does not work properly for some divisions

Exact online - QUERY\_ABORTED -Error Fetching Results

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**Author:** ![Ankit\_Singh](https://sea3.discourse-cdn.com/cdata/user_avatar/community.cdata.com/ankit_singh/32/1614_2.png) [@Ankit\_Singh](https://community.cdata.com/u/Ankit_Singh)\
**Post date:** [August 7, 2023, 12:47pm UTC](https://community.cdata.com/t/exact-online-query-aborted-error-fetching-results/316/2 "2023-08-07T12:47:54Z")

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Hey @muthuEOL

Have you specified a specific **Division** in the Exact Online Connection? To troubleshoot the issue further, you can increase the Logging **Verbosity = 3** in the Advanced Settings, retry the data fetch, and check the logs for detailed information on the specific problem.

It might help you uncover more details on what’s going wrong here and help you take corrective measures.

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**Author:** ![muthuEOL](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@muthuEOL](https://community.cdata.com/u/muthuEOL)\
**Post date:** [August 7, 2023, 1:07pm UTC](https://community.cdata.com/t/exact-online-query-aborted-error-fetching-results/316/3 "2023-08-07T13:07:12Z")

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Hi @Ankit_Singh

Thanks for your reply I increased Verbosity=3 and&nbsp; Provided specific division in query but still same issue

 ![e91411aa-61c3-486b-874e-25be3c53c2d0.png](https://us1.discourse-cdn.com/cdata/original/1X/832c10dbccdfdc4fa620bb55abed05c513906c5b.png)

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**Author:** ![anonymous](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@anonymous](https://community.cdata.com/u/anonymous)\
**Post date:** [September 12, 2023, 5:33pm UTC](https://community.cdata.com/t/exact-online-query-aborted-error-fetching-results/316/4 "2023-09-12T17:33:35Z")

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Hello! I’m sorry to hear about this issue you’re facing with our tool. As Ankit mentioned though, it seems like some logging information may be necessary to troubleshoot this issue effectively.

Something like that would best be suited for our dedicated technical support team though. I’d highly recommend reaching out to them at [support@cdata.com](mailto:support@cdata.com)&nbsp;with additional information regarding the issue you’re experiencing.

If necessary, they can share all the steps you need in order to generate some logging information that will help them resolve this issue.