Error Fetching Campaigns Entity from Salesforce Marketing Cloud Connector - "[10000] A general error occurred while trying to retrieve campaigns

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1

We are currently using a GCP application integration to connect to Salesforce Marketing Cloud. Our goal is to fetch a list of the Campaigns entity.

However, when attempting to list or retrieve data for the Campaigns entity, we are consistently encountering the following error response:

{
  “error”: {
    “code”: 400,
    “details”: [
      {
        “@type”: “type.googleapis.com/google.rpc.ErrorInfo”,
        “metadata”: {
          “cause”: "[10000] \“A general error occurred while trying to retrieve campaigns\”. A general error occurred while trying to retrieve campaigns. ",
          “conditions”: “”,
          “connection_type”: “SFMarketingCloud”,
          “entity_type”: “Campaigns”
        },
        “message”: “Unable to list entities.”,
        “status”: “FAILED_PRECONDITION”
      }
    ]
  }
}

image.png (1.22 MB)

2

Hi Kalpesh.

An issue like this is something that would need to be handled by support in order to properly troubleshoot. The GCP team has already reached out to you through our partner channels, and they’ll be addressing this question via the Google team, so please continue this discussion with them there.