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Error 500 Internal Server Error

  • September 20, 2025
  • 2 replies
  • 81 views

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https://www.cdata.com/cloud/   Try it free, but it gives Error 500, please take a look.

Best answer by Soumya

@tan, As discussed over email, when trying to sign up using the “Continue with Google” option, a 500 error may appear if your Gmail account does not have a last name configured.

You can try these two solutions for now:

  • Add a last name to your Gmail account profile, then try signing up again.

  • Sign up directly using your email address instead of the Google option.

     

Our team is already working on a permanent fix so this won’t be an issue in the future.

Thanks for your patience while we sort this out!

This topic has been closed for replies.

2 replies

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  • Employee
  • September 23, 2025

Thank you for bringing this to our attention! 

There are currently no outages or reported incidents for CData Connect AI, and you can track the status of Connect AI and other CData products from our status page here: https://status.cdata.com/

Should an issue persist, I would suggest opening a ticket with our support team here: https://www.cdata.com/support/


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  • Employee
  • Answer
  • October 9, 2025

@tan, As discussed over email, when trying to sign up using the “Continue with Google” option, a 500 error may appear if your Gmail account does not have a last name configured.

You can try these two solutions for now:

  • Add a last name to your Gmail account profile, then try signing up again.

  • Sign up directly using your email address instead of the Google option.

     

Our team is already working on a permanent fix so this won’t be an issue in the future.

Thanks for your patience while we sort this out!