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Question

Netsuite Saved Search results not displaying in Connect AI

  • January 2, 2025
  • 1 reply
  • 47 views

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I’ve got something stumping me… In Connect AI, i set up a custom report to use a NetSuite Saved Search. When executing the Saved Search in NS, the results display fine and as expected. When i use Connect AI to call the Saved Search - it displays the columns properly prior to execution, but the execution results show 0 rows. in NS, there are a total of 1935 rows.  I’m not sure what barrier lies between the Saved Search and the Connect AI custom report results - but something between those two seems to be preventing the results from coming into Connect AI. What should I check?

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1 reply

adamfinch
  • Apprentice
  • January 7, 2025

I guess it is due to mismatch in the filters or permissions between NetSuite and Connect AI.

I recommend check the saved search filters in NetSuite to make sure that restricting the data when accessed from Connect AI.

Further, verification of the integration settings in connect ai are configured with the correct credentials and permissions to access the full dataset from NetSuite.