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Allow messages with status "Error" to be acknowledged by user

Related products:CData Arc
  • August 21, 2023
  • 1 reply
  • 32 views

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When an Error occurs, sometimes we want to acknowledge the error and hence clear it from the Error status, but still have a record that the errors has occurred.

For example, a connector which failed to pick up email due to a temporary connection issue, may show an error, but subsequent runs are okay. The connectioin has recovered.

 

We currently have two options:

  1. Delete the Error - now we can’t see how often the connection fails.
  2. Do nothing, but now we accumulate errors and we don’t know if we have reviewed them or not.

Being able to put the Error into an Acknowledged state would be useful.

1 reply

James B
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  • Employee
  • August 21, 2023

This isn’t really a feature that is supported by the application, but I will pass your thoughts on to our development team to look into for future updates. 

 

There is an app_transactions table that CData Arc uses in the background, and if you can connect directly to this table, you will find that the Status column is an NVARCHAR that you could alter:

https://cdn.cdata.com/help/AZJ/mft/Windows-Edition.html#configuring-the-application-database

 

But there is not a way through the UI to edit this table, and the application is designed to interact with the tables using a set of known Status values in mind - editing the value of this column to a custom value could have possible consequences (it seems that you can edit this value and see the results show up in the tables displayed in the UI, but attempting to display the message properties on a message with an unknown value will cause an error in the UI.